Carpet Cleaners SE4 Service Terms and Conditions
These Terms and Conditions govern the provision of cleaning services by Carpet Cleaners SE4 to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation booking or receiving the services.
Company means Carpet Cleaners SE4.
Services means carpet, upholstery, rug, and related cleaning services, and any additional services agreed between the Company and the Customer.
Premises means the property or location where the services are to be carried out.
Booking means any request for services that is accepted by the Company.
2. Scope of Services
The Company provides professional cleaning services, including but not limited to carpet cleaning, rug cleaning, upholstery cleaning, and related treatments. The precise scope of work for each visit will be confirmed at the time of booking or in any written confirmation supplied by the Company.
Any additional tasks requested on the day of service may be carried out at the Company’s discretion and may be subject to extra charges.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s chosen communication channels as advertised on its materials or website. A booking is not confirmed until the Company has accepted it and provided confirmation.
3.2 When making a booking, the Customer must provide accurate information, including but not limited to the type and size of the areas to be cleaned, the condition of carpets and soft furnishings, any stains or damage, and any parking or access restrictions.
3.3 The Company reserves the right to amend the quoted price or decline a booking if the information provided by the Customer is incomplete or inaccurate, or if the Premises are not as described at the time of booking.
3.4 The Customer must ensure that a responsible adult is present at the Premises at the start of the appointment, unless otherwise agreed in advance.
4. Quotes and Pricing
4.1 Any quote provided by the Company is based on the information supplied by the Customer and is valid for a limited period as specified at the time of quoting or, if not specified, for 30 days.
4.2 All prices are stated in pounds sterling and are inclusive of any applicable taxes, unless clearly indicated otherwise.
4.3 The Company reserves the right to adjust the price if, upon arrival, the technician finds that the work required is substantially different from that originally described, or if additional services are requested by the Customer. Any change in price will be discussed with the Customer before work commences or continues.
5. Access, Parking and Utilities
5.1 The Customer must provide the Company’s operatives with safe and reasonable access to the Premises at the agreed time, including access to all areas requiring cleaning.
5.2 The Customer is responsible for arranging and covering any parking or permit requirements, or for reimbursing the Company for any parking fees and penalties incurred as a result of inadequate arrangements at the Premises.
5.3 The Customer must ensure that there is a supply of electricity and water available at the Premises during the appointment, where reasonably required for the services. If such utilities are not available, the Company may cancel or postpone the service and charge a cancellation or call-out fee.
6. Customer Responsibilities Before Cleaning
6.1 The Customer is responsible for moving fragile items, valuables, personal belongings, and small furniture from the areas to be cleaned, unless a different arrangement is agreed in advance.
6.2 The Company’s operatives may assist with moving certain light items at their discretion, but are not obliged to do so. The Company accepts no liability for damage to items that the Customer has not removed or adequately protected.
6.3 The Customer must inform the Company in advance of any pre-existing stains, damage, loose fittings, wear, or defects in carpets, rugs, or upholstery, including shrinkage, sun damage, weak seams, or colour instability.
6.4 Pets and children should be kept away from the work areas during and immediately after the cleaning process, in order to ensure safety and to allow adequate drying time.
7. Payments and Invoicing
7.1 Payment is due in full on completion of the services, unless otherwise agreed in writing with the Company before the appointment date.
7.2 The Company may accept payment by cash, card, bank transfer, or other methods as indicated in its current payment policy. The accepted methods will be confirmed at the time of booking or prior to service.
7.3 For commercial or account customers, payment terms will be specified on the invoice. If no specific terms are stated, payment is due within 14 days of the invoice date.
7.4 The Company reserves the right to charge interest on overdue amounts at the statutory rate and to recover any reasonable costs incurred in pursuing payment, including debt recovery charges and legal fees.
7.5 The Company may require a deposit or prepayment for certain bookings. Any deposit requirements will be communicated at the time of booking. Deposits may be non-refundable in the event of late cancellation or failure to provide access, subject to these Terms and Conditions.
8. Cancellations and Rescheduling
8.1 The Customer may cancel or reschedule a booking by giving at least 24 hours notice before the scheduled appointment start time. Where adequate notice is given, any deposit paid may be applied to the rescheduled appointment or refunded at the Company’s discretion.
8.2 If the Customer cancels or seeks to reschedule the booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted service price or retain any deposit paid.
8.3 If the Customer fails to provide access to the Premises at the agreed time, or if the operatives are unable to commence work due to circumstances within the Customer’s control, this will be treated as a late cancellation and may incur the applicable cancellation fee.
8.4 The Company will use reasonable endeavours to attend appointments as scheduled, but reserves the right to cancel or reschedule due to unforeseen circumstances, such as illness, severe weather, equipment failure, or other events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as practicable and will offer an alternative appointment. The Company will not be liable for any indirect losses arising from such cancellations or delays.
9. Service Standards and Limitations
9.1 The Company will perform the services with reasonable care and skill, using appropriate cleaning methods and products suitable for the items or surfaces treated, based on the information provided and visible condition.
9.2 While the Company aims to achieve the best possible cleaning results, it does not guarantee that all stains, marks, or odours will be completely removed. Some stains are permanent and certain materials may have limitations that affect achievable outcomes.
9.3 The Customer acknowledges that there is a risk of wear, colour loss, pile distortion, or minor shrinkage when cleaning certain textiles and fibres, especially where items are old, heavily soiled, or were previously improperly cleaned. The Company will not be liable for such effects where they arise from the inherent condition of the item or from pre-existing damage.
9.4 Drying times vary depending on ventilation, temperature, humidity, and fibre type. The Company cannot guarantee exact drying times and accepts no liability for any inconvenience or indirect losses caused by longer drying periods.
10. Complaints and Rectification
10.1 If the Customer is dissatisfied with any aspect of the service, they must notify the Company as soon as possible and, in any event, within 48 hours of completion of the work.
10.2 Upon receiving a complaint within this time frame, the Company will arrange a revisit where reasonable, to inspect the work and, if appropriate, to attempt to rectify any issues without additional charge.
10.3 If the Customer fails to provide access for inspection or rectification, or if more than 48 hours have passed since completion, the Company may decline to offer a free remedy.
11. Liability and Insurance
11.1 The Company maintains public liability insurance and, where applicable, employer’s liability insurance in accordance with UK requirements.
11.2 The Company’s total liability to the Customer in respect of any loss or damage arising from the services, whether in contract, tort, or otherwise, shall be limited to the lower of the cost of repairing or replacing the affected item or the total fee paid by the Customer for the specific service during which the incident occurred.
11.3 The Company shall not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, whether arising from delays, cancellations, or the performance of the services.
11.4 The Company will not be liable for any loss or damage where the Customer fails to follow advice or instructions given regarding aftercare, drying times, ventilation, or use of cleaned areas.
11.5 The Customer is responsible for securing cash, jewellery, and other valuables. The Company does not accept liability for loss of such items unless there is clear evidence of direct fault or negligence by its operatives.
12. Waste Handling and Environmental Regulations
12.1 The Company will handle and dispose of any waste generated in the course of its services in accordance with applicable UK waste and environmental regulations.
12.2 Ordinary waste such as used cleaning materials or extracted soiling will be managed responsibly by the Company or left on site for the Customer’s usual waste collection, as appropriate and compliant with local requirements.
12.3 The Company does not remove or dispose of hazardous waste, including but not limited to asbestos, clinical waste, or materials contaminated with hazardous substances. If such materials are identified or suspected, the Company may suspend or terminate the service and the Customer will be responsible for arranging specialist removal in accordance with statutory regulations.
12.4 Where the Customer requests additional waste removal services beyond the normal scope of cleaning, this may be treated as a separate service and subject to additional charges and terms.
13. Health and Safety
13.1 The Company will carry out its services with regard to applicable health and safety legislation and industry standards.
13.2 The Customer agrees to provide a safe working environment, to inform the Company of any known health and safety risks at the Premises, and to keep children and pets away from equipment and work areas during the service.
13.3 Certain cleaning products and equipment must only be used by trained operatives. The Customer must not use or handle the Company’s equipment or products without express permission.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information about the Customer, such as name, address, and contact details, for the purposes of arranging and delivering services, processing payments, and managing any queries or complaints.
14.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will not share the Customer’s details with third parties except where necessary to provide the services, comply with legal obligations, or with the Customer’s consent.
15. Amendments to Terms
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or notified to the Customer and will apply to future bookings.
15.2 The version of the Terms and Conditions in force at the time of the Customer’s booking will govern that particular service, unless changes are required by law or mutually agreed in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understandings, discussions, or representations, whether oral or written, relating to the subject matter.
By proceeding with a booking or receiving services from Carpet Cleaners SE4, the Customer confirms that they have read, understood, and agree to these Terms and Conditions.
